What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications) and personal profile.

When you schedule an appointment online, you will use the software from Setmore online appointments. The privacy policy of Setmore is found here: https://www.setmore.com/#privacy-policy

When you schedule online, we collect your name, email, and phone number which are used for identification and scheduling purposes.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will only be used for the specific reasons stated above.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;
  • To provide our Users with ongoing customer assistance and technical support;
  • To be able to contact our Visitors and Users with general or personalized service-related notices;
  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
  • To comply with any applicable laws and regulations.

How do we store, use, share and disclose your personal information?

Our practice web site is hosted on the WordPress.com platform. WordPress provides us with the online platform that allows us to present our services to you. Your data may be stored through WordPress data storage, databases and the general WordPress applications. They store your data on secure servers behind a firewall.

We do not accept direct payment for services through our web site, but if we did, all direct payment gateways offered by WordPress and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with you?

We may contact you to poll your opinions through surveys or questionnaires, to send updates about our practice, or as otherwise necessary to contact you to enforce our Professional Service Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

Cookies are small pieces of data stored on a site visitor’s browser, usually used to keep track of your movements and actions on a site.

In accordance with the GDPR, we must inform you that we are using cookies on our site.

Cookies are implemented in every site built by WordPress. Take a look at the table linked below to view which cookies WordPress implements on its sites:


How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at wellnessgeneva@gmail.com or send us postal mail to: Melissa Pollick (Wellness Counseling Geneva), Avenue Henri-Dunant 3, 1205, Geneva, CH

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at wellnessgeneva@gmail.com or send us postal mail to: Melissa Pollick (Wellness Counseling Geneva), Avenue Henri-Dunant 3, 1205, Geneva, CH

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